The “Digital Legal Application Office” – what we have learned about assistance under Legal Advice Scheme through user research
“I would like to see friendly forms, not so complicated,” one citizen told us when we asked him about his experience with filing applications at the district court. And he is not alone in this; many citizens have long wanted a modern, digital justice system. At the same time, we spoke with frequently overworked judicial employees to understand their needs for digital processes as well. In an interview on assistance under Legal Advice Scheme, one justice employee pointed out, “Actually, every time we receive a written request, there are still some documents missing that we then have to ask for”.
We gain insights like these through user research, and they are central to our work on the “Access to Justice” project. In this blog post, we show what other insights we have gained about assistance under Legal Advice Scheme with the help of user research.