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Three user researchers sit together at a table in an office and look into a laptop; they discuss

10. June 2025

Professionalizing user research: our path in DigitalService

User research works: We show how we have established user research in DigitalService – with clear goals, measurable successes and a view to the future.

Design & user research DigitalService

Eine Person sitzt an einem Schreibtisch und zeigt auf einen Bildschirm. Auf dem Bildschirm wird eine Tabelle mit Zahlen angezeigt, die von „Konservatives Szenario“ bis zu „Optimistisches Szenario“ reicht und für jedes dieser Szenarien Nutzungsraten, wie Gesamtersparnise angibt. Die Person zeigt auf das Szenario „Mittleres Szenario“ mit einer „Gesamtersparnis pro Jahr (2023)“ von -800.000 Euro.

03. June 2025

Counting what counts: Why we should look at a digital return rate

Return on investment instead of costs: Well digitized public services create added value that justifies the initial outlay.

DigitalService Projects

Several people are standing in a modern office corridor with glass walls and talking to each other.

14. May 2025

Transformation in practice: shaping project work with the federal administration

Digital transformation is teamwork: 14 tricks for rethinking collaboration with the federal administration!

DigitalService Methods Projects

A person is sitting at a black desk in a modern office space, holding a pen and talking. There is a laptop in front of the person. A program is running on the open screen. There are notes and a cell phone on the table. Office objects can be seen in the background.

07. May 2025

Two become one: lean drafting processes for laws

41 checklists and work aids are available for the administration to draft laws. We show you how to consolidate.

Digitalcheck Projects

Person holding a sign with the words “Digital Transformation”. The person is wearing a black top and an orange lanyard. Other people with name badges can be seen in the background.

30. April 2025

Change through delivery: what we achieve with our strategy

DigitalService has a clear motto: Change through Delivery. What is the strategy behind it? Our blog post shows it.

DigitalService Methods

Ein Beutel liegt auf einem Stuhl. Auf ihm steht „Bürokratie adé, digitale Verwaltung olé!“

15. April 2025

A digital ministry as a role model for modern administration

What should be considered in the structure of a digital ministry so that smart minds can also work well for a modern, digital state?

DigitalService

A person sits on a sofa and looks at the screen of a laptop on her lap. In the background, a picture leans against a glass wall. The picture reads “MAKE THINGS OPEN”.

14. April 2025

Practical and digital-ready legislation: what will be important in the next legislative period

Effectiveness tested: Our evaluation shows how digital and practical legislation succeeds - and what will be important in the next legislative period.

Digitalcheck Projects

Project partner Sascha stands in a room with a paper airplane in his right hand, ready to let it fly. Modern offices with large windows can be seen in the background. Many people are sitting on chairs and looking at Sascha.

18. March 2025

Learning to fly with Work4Germany: a look at the Fellowship 2024

In three short interviews, project partners and their fellows talk about what they have achieved as part of the Work4Germany Cohort 2024?

Fellowships

A group of people in a meeting room raise orange cards at the adoption of DIN SPEC 66336. The people sit at tables with drinks and documents while actively participating in the meeting.

11. March 2025

How good collaboration works: insight into DIN SPEC 66336

For the first time, there are auditable quality requirements for digital administrative services. We show how they were developed in collaboration with over 40 organizations.

Servicestandard