10. June 2025
author:
Anja Alburg |
Sonja Wilczek
Professionalizing user research: our path in DigitalService
For citizens and companies, the administration is a central point of contact with the state. Digital services often serve as intermediaries. If contact with the digital service is positive, it can increase trust in the state's performance. The most important success factor here is the systematic involvement of users in the development process.
Anja Alburg
is a Senior User Researcher at DigitalService. In the past, she has supported companies across various industries (banking, education, e-commerce) in user-centered product and service development and has contributed to the advancement of research processes and standards. Anja finds balance in her everyday life through photography, yoga, and Reformer Pilates.
Sonja Wilczek
is a Principal User Researcher at DigitalService. She is passionate about user-centered development of (digital) services and products that add real value. In the past, she has supported various companies in establishing the topic of user research, most recently as a User Research Lead at TIER Mobility. When she's not talking to project teams about user needs, you can find her in the garden with her kids or at a concert with her partner.
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