Seven hurdles and countless opportunities for basic components in Germany
To digitalize administration, various authorities and service providers are developing hundreds of online services – from applying for child benefit to applying for certificates and diplomas electronically, to name just two examples. Within these services, the same functions are always in demand: for example, a way for citizens to identify themselves digitally or a payment function, as has been available in the private sector for years. Together with an interdisciplinary team, we looked at which of these functions – known as “basic components” or “basic services” – already exist in Germany and how mature they are. In doing so, we came across seven systemic hurdles that hinder the nationwide implementation of the components as the basis for efficient administrative digitalization.
Carolin Bednarz
has been a Product Manager at DigitalService from November 2020 to December 2023 and was one of the first 15 employees. Before that, she took part in the Tech4Germany fellowship as a product fellow and has already gained professional experience in the field of digital transformation & strategy at Commerzbank and as a co-founder of Start@BlueFactory Berlin. She recharges her batteries during excursions in the VW bus with her partner.
Malte Laukötter
started as a Software Engineer at DigitalService in July 2023. Previously, Malte was an Engineering Fellow at Tech4Germany and studied Computer Science at the Technical University of Hamburg. In his private life, Malte enjoys spending time with friends and advocating for more space on footpaths.
Alexander Steinhart
joined the DigitalService transformation team in June 2023 with his experience from the start-up sector and his IT consulting expertise from Thoughtworks. His fresh perspective on basic components and extensive knowledge of the product lifecycle, from strategy to the “final” product, set him apart. He is passionate about creating motivating work environments and great teams. With his psychological systemic background, he promotes responsible tech and mindful technology practices. In his spare time, he can be found on his bike, at lakes and in the woods around Berlin.