The service standard is good, but a second pair of eyes is even better.
Administrative services can only be truly effective if they are developed the right way. Since summer 2020, the Servicestandard of the Federal Ministry of the Interior and Community (BMI) has defined what this means and how it is implemented. At DigitalService, we document how the Servicestandard is applied in practice through peer reviews and reports.
In this blog post, we provide insight into how we ensure the quality of digital services during the development process. Additionally, with a new, detailed guide, we offer colleagues from other parts of the administration clear instructions on how to conduct their own peer reviews.
Caroline Merz
has been working as Senior Transformation Manager at DigitalService since the beginning of 2022. Prior to that, she worked for just under five years as Program Manager for Design Thinking Training at the Hasso Plattner Institute. She is a trained Scrum Master and guides teams and organizations to deliver projects and products in an iterative and user-centric way. Caroline has a background in humanities, publishing and marketing. With her little daughter, she loves to spend time dancing and playing in the playgrounds of Berlin.
Kannika Thaimai
joined DigitalService in June 2023 as Senior Transformation Manager. Previously, as Program Lead at the NGO Wikimedia, she was responsible for various innovation and transformation formats to promote open-source software and open data projects and initiatives. Kannika loves to design creative exchange and learning environments where trust, connection (human-to-human / human-to-environment), and playfulness are as important as content. After work, she enjoys relaxing by cooking and exploring the “near and far world” with her family in her self-built bus.
Martin Jordan
works as Head of Design at DigitalService. Previously, he was Head of Service Design at the Cabinet Office in London for over six years. There, at the Government Digital Service, he pushed forward the digital transformation of the British administration and its administrative services. In his private life, he loves porridge. His goal is to compete in the Porridge World Cup at some point and win the Golden Spurtle, the Scottish stirring spoon.