11. March 2025
author:
Amelie Buss |
Ralf Käck |
Stefan Matanovic
How good collaboration works: insight into DIN SPEC 66336
In an increasingly digital world, citizens and businesses expect public administrations to offer digital services that are just as easy, intuitive, and efficient to use as online shopping or streaming platforms. However, while these expectations have long been met in the private sector, the reality of many public administration services often falls short. Complex, difficult-to-access forms and lengthy processes remain a daily challenge in many public authorities.
At the same time, public administrations face significant challenges: a lack of time, expertise, or a clear framework typically hinders the development of effective digital solutions that truly meet users' needs.
How can this be addressed? One answer lies in DIN SPEC 66336, “Quality Requirements for Online Services and Portals of Public Administration (Servicestandard).” In this standard, public administration and industry have jointly defined requirements to ensure a consistently high level of quality for digital administrative services. The goal is not only to ease the burden on public administration in the long term, but also to significantly enhance the user experience for citizens.
Amelie Buss
has been working at the DIN German Institute for Standardization since 2018 and specializes as a project coordinator in artificial intelligence, administrative digitization, and green IT. In her free time, she is passionate about baking sourdough bread and exploring the countries of Central Asia.
Ralf Käck
has been working as a consultant in the newly founded Federal Ministry for Digital Transformation and Government Modernisation since 2025. Since early 2023, when he was still at the Federal Ministry of the Interior (BMI) , the IT architect has been responsible for the area of “standardization” in the “Framework Architecture, Standardization for Platform Systems and Digital Services” department, which also includes service standards. In his free time, he enjoys sailing and baking cakes, much to the delight of his colleagues.
Stefan Matanovic
works as a Senior Transformation Manager at DigitalService. Together with our colleague Robert, he leads the project to further develop the service standard. Previously, he spent five years as an Innovation & Design Manager at Accenture, where he supported the digital transformation of private and public organizations. Outside of work, he enjoys going on extended bike packing tours or hiking in mountain huts.
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