Zwei Personen sitzen in einem modernen Büroraum an einem Tisch. Vor ihnen stehen zwei aufgeklappte Laptops, an einer Wand rechts von ihnen hängt ein große Monitor der Kreisdiagramme anzeigt.

Portrait picture of the author Joshua Nowak

19. May 2026 author: Sonja Wilczek | Joshua Nowak

How we measure the impact of our online justice services

The goal of our project with the Federal Ministry of Justice and Consumer Protection (BMJV) is to give citizens better access to justice while also reducing the burden on the judicial system. To this end, we have been developing user-centered online judicial services since 2022 and making them available on the website service.justiz.de. But how will we know when we have truly achieved these goals? How can we measure the impact of digitalization initiatives?

The full blog post is currently available in German only.

Sonja Wilczek

is a Principal User Researcher at DigitalService. She is passionate about user-centered development of (digital) services and products that add real value. In the past, she has supported various companies in establishing the topic of user research, most recently as a User Research Lead at TIER Mobility. When she's not talking to project teams about user needs, you can find her in the garden with her kids or at a concert with her partner.

Joshua Nowak

as a user researcher, he brings the voice of users to DigitalServices' justice projects. As a psychologist, his mission is to gain valid insights and integrate them pragmatically into product development. Previously, he was responsible for setting up user research departments in various industries (health insurance, finance, e-commerce) – often in the role of the first researcher. Joshua finds balance by playing the piano or gardening.