18. September 2025
author:
Ralf Käck |
Robert Tiedt
For good online services: servicestandard.gov.de with expanded offerings
Developing and operating user-friendly online services: To this end, the service standard offers administrative staff and their IT service providers not only clear quality criteria, but also practical assistance.
The linchpin here is servicestandard.gov.de. The website has been live as a prototype since June and presents the complex requirements of DIN SPEC 66336, on which the service standard is based, in a comprehensible and applicable way.
Now, four months later, servicestandard.gov.de has already reached a new stage and offers significantly expanded content and functions. The fact that we were able to achieve this in such a short time is also due to the intensive cooperation with experts from a wide range of fields – in line with criterion 5 of the service standard: Reuse what already exists and create something new together.
Ralf Käck
has been working as a consultant in the newly founded Federal Ministry for Digital Transformation and Government Modernisation since 2025. Since early 2023, when he was still at the Federal Ministry of the Interior (BMI) , the IT architect has been responsible for the area of “standardization” in the “Framework Architecture, Standardization for Platform Systems and Digital Services” department, which also includes service standards. In his free time, he enjoys sailing and baking cakes, much to the delight of his colleagues.
Robert Tiedt
is a Senior Product Manager at DigitalService. Together with our colleague Stefan, he leads the DigitalService project to further develop the service standard. In his previous roles, he served as Head of Product Management at brands4friends and helped establish the Austrian marketplace for ImmobilienScout24.
Read more on the topic
