Servicestandard

Good government online services do not come about by themselves, but are the result of a development process. This requires quality criteria that provide orientation and assistance – the Servicestandard for good government online services.

First in cooperation with the Federal Ministry of the Interior (BMI) and now with the Federal Ministry for Digital Transformation and Government Modernisation, we are therefore working on the further development of the quality criteria for the digitalization of administrative services in Germany. The aim is to optimize the service standard – originally created by the BMI in 2020 – with a view to its practical orientation and applicability and to disseminate it widely. The service standard is also compatible with the EU's European Interoperability Framework (EIF) in order to improve cooperation between administrations within Europe.

In March 2025, DIN SPEC 66336 “Quality requirements for online services and portals of public administration (Servicestandard) (Germany only)” was published, which for the first time sets out clear and verifiable quality requirements for the analysis, implementation, operation and further development of government online services in 13 chapters.

Since the beginning of June 2025, the beta version of servicestandard.gov.de (Germany only) has been available as a new practice-oriented resource. The website bundles all relevant content in one place from the DIN SPEC to – in the long term – learning content such as practical reports and instructions. The 13 quality criteria translate the complex requirements of the DIN SPEC into concrete measures. In this way, the Servicetandard accompanies the development and support of high-quality online services step by step.

Also in June 2025, the IT Planning Council agrees to the OZG standard ordinance (German only), which refers to DIN SPEC 66336. The standard ordinance comes into force when it is signed and promulgated by the Federal Ministry for Digital Transformation and Government Modernisation. This will make the 13 criteria of the Servicestandard binding.

To ensure that the Servicestandard is practical and tailored to needs, we take a consistently participatory and collaborative approach. We involve users, experts and stakeholders at federal, state and municipal level as well as representatives from business and civil society.

In our organization, we have been using the Servicestandard in our project work from the very beginning – and will continue to use it until its further development is complete. We check the implementation of the quality criteria through self-audits and peer reviews. All previous Servicestandard reports can be found on our transparency page (German only).

• User-centered further development and content update of the 2020 Servicestandard
• Collaborative development process and active involvement of users and representatives from administration, science, business and civil society
• Further development of the Servicestandard in accordance with the applicable national and international guidelines and standards